For over 175 years, the MetroHealth System has served the medical needs of the Greater Cleveland, Ohio community. It is one of the largest and most comprehensive health care providers in Ohio with more than 500 primary care and specialty care physicians. MetroHealth is composed of a major medical center, a rehabilitation hospital, two long-term care/skilled nursing centers, an outpatient surgery center, and a network of community-based health care centers.
MetroHealth Medical Center provides care to nearly 28,000 inpatients, including more than 3,400 newborns annually. More than 700,000 visits are recorded each year in the medical center’s outpatient centers. Patient visits to the emergency department exceed 100,000 each year.
MetroHealth’s data was indiscriminately distributed across the organization. Analytical capabilities and skill levels of their staff varied between its different departments, making it difficult to organize and synchronize their data with enhanced analytics. MetroHealth aspired to achieve Stage 5 status in the HIMSS Analytics Adoption Model for Analytics Maturity (AMAM).
MetroHealth sought a partner to perform a gap analysis and develop an actionable roadmap that would provide a blueprint of their desired future state. The blueprint would include a governance model, architecture, an implementation time, cost, and skills required in the future state.
Caserta performed a strategic assessment of MetroHealth’s data landscape to identify opportunities for improvement and innovation.
We interviewed both business and IT stakeholders across the organization, performed a business needs assessment, and gathered requirements for all major business functions. While collaborating with MetroHealth personnel, we looked at their current and desired business and technical objectives, performance measures and requirements, in-house talent, specific regulatory requirements, and opportunities for innovation.
Caserta focused on five major categories when preparing the MH roadmap. The strategic recommendations consider the business impact and technical feasibility around data trustworthiness, analytical tools, data integration, data consistency & data capture.
Caserta’s strategic assessment identified critical issues and potential areas of concern as well as areas for innovation that would enable MetroHealth to achieve Stage 5 status in HIMSS’ AMAM. Our recommendations focused on eight targeted pillars that MetroHealth could use to innovate their analytics system: Organization, Governance, Master Data, Data Stewardship, Enterprise Data Strategy, ILM, Tooling/Technology and Adoption.
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